/* ===== AMIR AI PANEL - Ticketing UI ===== */

.amir-ticket-form-wrap, .amir-ticket-list-wrap {
  --tk-primary: #00d4ff;
  --tk-secondary: #00ff96;
  --tk-bg: #0b0d12;
  --tk-card: #14161d;
  --tk-border: #262a33;
  --tk-text: #f0f2f5;
  --tk-muted: #9098a8;

  background: var(--tk-bg);
  color: var(--tk-text);
  border-radius: 20px;
  padding: 28px;
  font-family: "Space Grotesk", "Vazirmatn", sans-serif;
  max-width: 720px;
  margin: 0 auto;
}
.amir-ticket-form-wrap *, .amir-ticket-list-wrap * { box-sizing: border-box; }

.amir-ticket-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 560px) { .amir-ticket-row { grid-template-columns: 1fr; } }

.amir-ticket-field { margin-bottom: 16px; }
.amir-ticket-field label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 6px; color: var(--tk-text); }
.amir-ticket-field input[type="text"],
.amir-ticket-field input[type="file"],
.amir-ticket-field textarea,
.amir-ticket-field select {
  width: 100%;
  background: var(--tk-card);
  border: 1.5px solid var(--tk-border);
  border-radius: 10px;
  padding: 11px 14px;
  color: var(--tk-text);
  font-size: 14px;
  font-family: inherit;
  outline: none;
  transition: border-color 0.2s;
}
.amir-ticket-field input:focus, .amir-ticket-field textarea:focus, .amir-ticket-field select:focus {
  border-color: var(--tk-primary);
}
.amir-ticket-response-choice { display: flex; gap: 18px; font-size: 13px; }
.amir-ticket-response-choice label { display: flex; align-items: center; gap: 6px; font-weight: 400; }

.amir-ticket-error { color: #ff6b6b; font-size: 13px; min-height: 18px; margin-bottom: 8px; }

.amir-ticket-submit-btn {
  width: 100%;
  padding: 14px;
  border: none;
  border-radius: 12px;
  background: linear-gradient(90deg, var(--tk-primary), var(--tk-secondary));
  color: #04141a;
  font-weight: 800;
  font-size: 15px;
  cursor: pointer;
  transition: transform 0.15s;
}
.amir-ticket-submit-btn:hover { transform: translateY(-2px); }
.amir-ticket-submit-btn:disabled { opacity: 0.6; cursor: not-allowed; }

.amir-ticket-success {
  text-align: center;
  padding: 24px;
  background: rgba(0, 255, 150, 0.08);
  border: 1px solid rgba(0, 255, 150, 0.3);
  border-radius: 14px;
  color: var(--tk-secondary);
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
}
.amir-ticket-success-check {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--tk-secondary);
  color: #04141a;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
  font-weight: 900;
  animation: amirSuccessPop 0.4s cubic-bezier(.34,1.56,.64,1);
}
@keyframes amirSuccessPop {
  from { transform: scale(0); opacity: 0; }
  to { transform: scale(1); opacity: 1; }
}

/* ===== منطقه آپلود جذاب (Drag & Drop) ===== */
.amir-upload-zone {
  position: relative;
  border: 2px dashed var(--tk-border);
  border-radius: 14px;
  padding: 28px 16px;
  text-align: center;
  cursor: pointer;
  transition: border-color 0.25s, background 0.25s, transform 0.15s;
  background: rgba(255, 255, 255, 0.015);
}
.amir-upload-zone:hover {
  border-color: var(--tk-primary);
  background: rgba(0, 212, 255, 0.04);
}
.amir-upload-zone.amir-upload-dragover {
  border-color: var(--tk-secondary);
  background: rgba(0, 255, 150, 0.08);
  transform: scale(1.015);
}
.amir-upload-idle {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  pointer-events: none;
}
.amir-upload-icon {
  font-size: 28px;
  animation: amirUploadFloat 2.6s ease-in-out infinite;
}
@keyframes amirUploadFloat {
  0%, 100% { transform: translateY(0); }
  50% { transform: translateY(-5px); }
}
.amir-upload-text { font-size: 13px; color: var(--tk-muted); }

.amir-upload-preview {
  display: flex;
  align-items: center;
  gap: 12px;
  text-align: start;
}
.amir-upload-preview.amir-upload-pop { animation: amirUploadPop 0.35s cubic-bezier(.34,1.56,.64,1); }
@keyframes amirUploadPop {
  from { transform: scale(0.9); opacity: 0; }
  to { transform: scale(1); opacity: 1; }
}
.amir-upload-check {
  width: 34px;
  height: 34px;
  flex-shrink: 0;
  border-radius: 50%;
  background: var(--tk-secondary);
  color: #04141a;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 900;
}
.amir-upload-info { flex: 1; min-width: 0; }
.amir-upload-filename { font-size: 13px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.amir-upload-filesize { font-size: 11.5px; color: var(--tk-muted); }
.amir-upload-remove {
  background: none;
  border: none;
  color: #ff6b6b;
  font-size: 16px;
  cursor: pointer;
  flex-shrink: 0;
  padding: 4px 8px;
}

/* دکمه‌های ضبط صدا / موقعیت مکانی */
.amir-media-actions {
  display: flex;
  gap: 10px;
  flex-wrap: wrap;
  margin-top: 10px;
}
.amir-media-btn {
  display: flex;
  align-items: center;
  gap: 8px;
  background: var(--tk-card);
  border: 1.5px solid var(--tk-border);
  color: var(--tk-text);
  border-radius: 10px;
  padding: 9px 14px;
  font-size: 12.5px;
  font-weight: 600;
  font-family: inherit;
  cursor: pointer;
  transition: border-color 0.2s, transform 0.15s;
}
.amir-media-btn:hover { border-color: var(--tk-primary); transform: translateY(-2px); }
.amir-media-btn-icon { font-size: 15px; }

.amir-voice-recorder {
  display: flex;
  align-items: center;
  gap: 10px;
  margin-top: 12px;
  background: rgba(255, 107, 107, 0.08);
  border: 1px solid rgba(255, 107, 107, 0.3);
  border-radius: 10px;
  padding: 10px 14px;
  font-size: 13px;
  font-variant-numeric: tabular-nums;
}
.amir-voice-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #ff6b6b;
  animation: amirVoicePulse 1s ease-in-out infinite;
}
@keyframes amirVoicePulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.4; transform: scale(1.3); }
}
.amir-voice-stop-btn {
  margin-inline-start: auto;
  background: #ff6b6b;
  color: #fff;
  border: none;
  border-radius: 8px;
  padding: 6px 14px;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
}
.amir-voice-preview { margin-top: 12px; }
.amir-voice-preview audio { width: 100%; height: 36px; }

.amir-location-status {
  margin-top: 10px;
  font-size: 12.5px;
  color: var(--tk-secondary);
}
.amir-location-status a { color: var(--tk-primary); margin-inline-start: 6px; }

.amir-ticket-submit-btn.amir-uploading {
  background: linear-gradient(90deg, var(--tk-primary), var(--tk-secondary), var(--tk-primary));
  background-size: 200% 100%;
  animation: amirUploadingSweep 1.2s linear infinite;
}
@keyframes amirUploadingSweep {
  to { background-position: -200% 0; }
}

/* لیست تیکت‌ها */
.amir-ticket-list-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  background: var(--tk-card);
  border: 1px solid var(--tk-border);
  border-radius: 12px;
  padding: 14px 18px;
  margin-bottom: 10px;
  cursor: pointer;
  transition: border-color 0.2s;
}
.amir-ticket-list-item:hover { border-color: var(--tk-primary); }
.amir-ticket-list-item .title { font-weight: 700; font-size: 14px; }
.amir-ticket-list-item .meta { font-size: 12px; color: var(--tk-muted); }
.amir-ticket-badge {
  font-size: 11px;
  padding: 4px 10px;
  border-radius: 999px;
  font-weight: 700;
  white-space: nowrap;
}
.amir-ticket-badge.open { background: rgba(255, 209, 102, 0.15); color: #ffd166; }
.amir-ticket-badge.answered { background: rgba(0, 255, 150, 0.15); color: var(--tk-secondary); }
.amir-ticket-badge.closed { background: rgba(255, 255, 255, 0.1); color: var(--tk-muted); }

/* گفتگوی تیکت */
.amir-ticket-thread-back { color: var(--tk-primary); background: none; border: none; cursor: pointer; font-size: 13px; margin-bottom: 16px; font-family: inherit; }
.amir-ticket-msg {
  background: var(--tk-card);
  border: 1px solid var(--tk-border);
  border-radius: 12px;
  padding: 14px 16px;
  margin-bottom: 10px;
}
.amir-ticket-msg.staff { border-inline-start: 3px solid var(--tk-primary); }
.amir-ticket-msg.ai { border-inline-start: 3px solid var(--tk-secondary); }
.amir-ticket-msg .who { font-weight: 700; font-size: 13px; margin-bottom: 4px; }
.amir-ticket-msg .body { font-size: 13.5px; line-height: 1.8; white-space: pre-wrap; }
.amir-ticket-msg .when { font-size: 11px; color: var(--tk-muted); margin-top: 6px; }
.amir-ticket-msg .attach { display: inline-block; margin-top: 8px; font-size: 12px; color: var(--tk-primary); }

.amir-ticket-reply-box textarea {
  width: 100%;
  background: var(--tk-card);
  border: 1.5px solid var(--tk-border);
  border-radius: 10px;
  padding: 11px 14px;
  color: var(--tk-text);
  font-family: inherit;
  margin-bottom: 10px;
}